Uncover What Your Customers Really Experience

Undercover Standard helps retail, F&B, and service-based businesses improve customer experience through mystery shopping and service audits. Our discreet evaluations highlight service gaps, boost staff performance, and maintain quality standards.

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Customer Experience Challenges We Help Solve

Are your customers truly satisfied — or just staying silent?
Here are the common service gaps we uncover through our mystery shopping and audit services

Service Inconsistency

Customers often experience different levels of service across outlets or staff. These inconsistencies can affect brand trust and customer loyalty.

Operational Gaps

Unnoticed inefficiencies in daily operations can weaken service quality and hurt customer satisfaction — even when the product is great.

Training Deficiencies

Without proper training, staff may lack the skills to deliver great service. This leads to missed sales, poor experiences, and frustrated customers.

Feedback Ignorance

Businesses that ignore or overlook feedback often fail to improve. Acting on real customer insights is key to staying competitive.

Tailored Audit Solutions

Our specialised services are designed to uncover blind spots and strengthen customer-facing operations. Each audit is tailored to your business needs.

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Mystery Shopping

Send trained mystery shoppers to interact with your team like real customers. Get honest, unbiased feedback on service quality, behaviour, and SOP compliance — all based on real-world experiences.

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CX Audits

We evaluate the full customer journey, from entry to exit. Understand what your customers go through, identify friction points, and uncover improvement areas to elevate overall satisfaction.

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Performance Reporting

Receive easy-to-understand reports with clear metrics and scores. Track staff performance, spot trends, and make data-informed decisions to drive service improvement.

Our Story

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Founded in Singapore, Undercover Standard started with a simple mission — to help businesses truly understand what their customers experience. What began as a small team has grown into a trusted partner for brands across retail, F&B, and service industries.

We take a client-first approach, offering tailored audit solutions that drive real improvements. Our growing portfolio reflects our commitment to service excellence, operational insights, and customer-centric growth.

Learn More About Us

Ready to Improve Your Service Standards?

Let’s Transform Your Customer Experience

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OR Call Us At:

+65 8946 8432

Unlock Your Business Potential

Discover the real impact of customer experience auditing — boost satisfaction, improve team performance, and make smarter business decisions.

Informed Decisions

Use real insights, not guesswork. Our audits provide clear data to help you make smarter, more strategic decisions that drive growth.

Improved Satisfaction

Deliver service that keeps customers coming back. We help you maintain consistency and exceed expectations at every touchpoint.

Operational Efficiency

Spot inefficiencies before they hurt your business. Our audits help you streamline daily operations and improve productivity across teams.

What Our Clients Are Saying

Undercover Standard gave us clear, honest insights that helped us improve our entire service process. We’ve seen real results in customer satisfaction and staff performance!

Anna LeeRetail Operations Manager

Their audits were a game-changer. We implemented their suggestions and noticed an immediate uplift in customer feedback — it’s been a valuable partnership.

Maya ChenHead of Customer Experience

Don’t Wait, Elevate Your Standards Today!

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